At Furniture Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:
  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., cosmetics, hygiene products).
  • Customized, personalized, or made-to-order products.
  • Sale or clearance items (if marked as non-returnable).

3. Return Process

  • 1. Contact us to initiate a return.
  • 2. Our support team will provide you with return instructions and a return authorization (if applicable).
  • 3. Pack the item securely and ship it to the return address provided.
  • 4. Once we receive and inspect the item, we will notify you of the status of your refund or exchange.

4. Refunds

  • Approved refunds will be processed to your original payment method within 15 business days.
  • Shipping fees are generally non-refundable unless the return is due to our error (e.g., defective or wrong item).

5. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.
  • Exchanges are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly supplied.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Contact Us

For questions or assistance with your return, please reach out: